I was really pleased to get nice customer service despite not having a receipt or registered the product. They issued a license number and registered the device for me. Their support was very quick and helpful. I explained that I didn’t have the original receipt, packaging, or paperwork. The software requires a license key, so I contacted customer service through the VidBox website to inquire about getting a software license. As a tech support provider, I’m often given old electronics. I figured this must have been one of the units ordered a while ago, but I couldn’t find any paperwork, so maybe it was something given to me. I’ve ordered and used many different devices like this over the years. I figured I would try to get the VidBox device working since I wasn’t able to find the other converter. I found a VidBox analog to digital video converter today in a box with old electronics and cables while looking for a different analog to digital video converter that I normally use.
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After getting some great customer service, I was able to get it working. Today I found a VidBox video converter among some old electronics.
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